Relocation & Settling In
Moving to Berlin, managed by one team.
Ordinary movers stop at your door, and relocation agents rarely touch the shipment. We hold the whole thing: shippers, customs, timing and the fragile things that matter, as one accountable team, from the crate at origin to the right spot in your new flat.
The gap no one owns
Two trades that never meet, and your shipment falls between them.
A moving company loads a truck and unloads it. A relocation agency finds you a flat and files your Anmeldung. Between the two sits the part that actually goes wrong.
That part is an international shipment, a customs clearance, and a delivery date that has to land on the same morning as your keys. Your used household goods can enter Germany free of duty and import VAT as Übersiedlungsgut, transfer-of-residence relief claimed on the Zoll customs form 0350, but only if the paperwork is filed correctly, in German, with the right proof of your move. Get it wrong and a container of your own furniture sits at the port, running up storage, while someone asks you for an inventory you packed six weeks ago.
Then there's timing. A long-haul shipment that arrives before your flat is ready needs somewhere to wait; one that arrives after handover leaves you sleeping on bare boards. The delivery, the lease handover, the building lift and the packing crew all have to line up to the day.
One team should own all of it. We do.
The engagement
One plan, one team, from your old front door to your new one.
Five stages, a single point of contact throughout.
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Inventory & plan
We build a room-by-room inventory and a realistic timeline: what ships, what's sold or stored, what flies with you, and the dates everything has to hit. This is where the customs picture and the insured value get settled, before a single box is taped.
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Vendor selection
We put your move out to vetted international shippers, manage the quotes and compare them like for like: volume, transit time, insurance, and the small print on customs and delivery. You approve one; we hold them to it.
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Customs & Zoll
We prepare and lodge the customs paperwork, including the Übersiedlungsgut duty-free relief on Zoll form 0350, so your used household goods clear without duty or import VAT. We deal with the Zollamt directly, so you don't have to.
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Move day, orchestrated
Professional packing at origin, the crew and the building lift booked at destination, the shipment tracked in transit, and the delivery timed to your apartment handover. One person is accountable for the whole day.
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Placement in your new home
Unpacking, furniture assembled and set where you want it, boxes flattened and taken away, and the fragile, valuable pieces handled last and checked in. You come home to a flat, not a warehouse.
What you get
The whole move, handled, not just the truck.
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Vetted international shippers
A shortlist of movers we know and trust, matched to your origin, your volume and your timeline.
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Quotes managed and compared
We gather and read every quote like for like, so you choose on substance rather than marketing.
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Customs & Zoll paperwork
Each form prepared and filed, including the Übersiedlungsgut duty-free import of your used household goods on Zoll form 0350.
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Timing & logistics
Collection, transit and delivery arranged around your lease handover, your building lift and your first night in.
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Professional packing & unpacking
Export-grade packing at origin; careful unpacking, assembly and placement at destination.
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Interim storage between homes
Secure, insured storage for the gap when a shipment lands before your flat is ready to receive it.
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Transit insurance
Cover arranged at a replacement value we agree up front, not a token per-kilo figure that never makes you whole.
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A specialist tier
Specialist handling and custom crating for art, a piano, wine and collections that can't simply be boxed.
Why us
We're the client the movers answer to, and you stay out of the story.
You engage one team and give one brief. We stand between you and every vendor, chasing the quote, querying the customs line, re-timing the delivery when a handover slips, so the friction lands on us, not on you.
Years of looking after guests in Berlin's hospitality world taught us how to run a complicated day quietly. Crews are briefed on privacy before they arrive; nothing about your household, your address or your things is discussed beyond the people who need to know. You won't appear in our marketing, and neither will what you own.
Questions
The questions we're asked most.
Which countries do you move from?
Effectively anywhere. We work with international shippers across Europe, the Americas, the Middle East and Asia. Tell us your origin city and rough volume, and we'll give you a realistic transit time and the customs route before you commit to anything.
How do customs and duty actually work when I bring my things to Germany?
If you're moving your main residence to Germany, your used household goods generally enter free of customs duty and import VAT as Übersiedlungsgut, transfer-of-residence relief. It's claimed on the German customs form 0350, with proof that you're relocating and that the goods are yours and previously used. We prepare and lodge it and deal with the Zollamt directly. New purchases, alcohol and tobacco, and vehicles follow different rules, which we flag in advance.
Can you handle art, a piano, wine or a collection?
Yes, this is the specialist tier. We bring in specialist crews for fine art, pianos and antiques, arrange climate-appropriate transport and bespoke crating, and handle wine and collections with the documentation and insurance they need. These pieces are packed, tracked and placed apart from the general shipment.
What if my new flat isn't ready when the shipment arrives?
We plan for it. Secure, insured interim storage bridges the gap between homes, and we release your goods for delivery the moment the flat is ready, timed to the handover. You're never forced to take delivery into a home you can't yet occupy.
Is my shipment insured?
Yes. We arrange transit insurance at a replacement value we agree with you up front, itemising the high-value pieces, rather than defaulting to a nominal per-kilo figure. The cover, the valuation and the claims route are all explained before anything ships.
Do you also handle finding the apartment?
We can, and the two dovetail naturally. Our managed apartment search secures the flat and its handover date, and this service times your delivery to land on the same day: one team holding both ends, so the keys and your furniture arrive together.
Continue
You may also need
Begin
Tell us what you're moving, and from where.
A rough inventory and your origin city are enough to start. A real person replies within the day, in confidence, and tells you the customs route before you commit to anything.