Terms

The trip planner is part of Berlin Concierge. The operator is the one named in the Impressum, and the privacy notice applies, supplemented by ours for the parts specific to this tool.

What you are buying

A one-off payment of €10 for a single Berlin itinerary. It unlocks every day of that itinerary at its private URL, the calendar export, the print layout, and access to the concierge service described below for the duration of the trip you entered. It is not a subscription, it does not renew, and it covers the one itinerary it was bought for.

Building an itinerary is free and the first day is readable without paying, so you can see exactly what the product is before any money changes hands.

Price and VAT

€10 includes German VAT where applicable. The price shown at checkout is the price you pay; there are no additional fees from us. Payment is processed by Stripe.

Right of withdrawal

As a consumer in the EU you normally have fourteen days to withdraw from a distance contract. For digital content supplied immediately, that right ends once supply begins — but only where you have expressly agreed to immediate supply and acknowledged that you thereby lose the right of withdrawal (§356 Abs. 5 BGB, implementing Art. 16(m) of Directive 2011/83/EU). Checkout asks you to confirm both. If you did not confirm them, the fourteen days still apply.

Separately from the law, and because an itinerary you cannot use is worth nothing to us either: if the plan is substantively wrong — a stop that was closed on the day we said it was open — tell us and we will refund you. We would rather have the bug report.

The concierge service

Your purchase includes messaging a real person about your trip, via WhatsApp, at any hour, for the dates of the trip. Honest limits, so that what you are buying is clear:

• We answer questions, suggest alternatives, call places on your behalf, and help when something has gone wrong. We are a concierge, not an emergency service — in an emergency call 112.
• We cannot guarantee a table, a ticket, or entry to any venue. Nobody can guarantee entry to a Berlin club, and anybody who says they can is lying to you.
• Anything we book or buy for you is paid for by you, at the provider's price. The concierge time is included; the dinner is not.
• We aim to answer within minutes during the day and promptly at night, but we do not promise an instant response at 04:00.

Accuracy, and what we cannot promise

Opening hours, closures, prices and entry conditions belong to the businesses concerned and change without telling us. We hold the date each fact was last verified, we show it to you, and we say so plainly where a fact is unconfirmed rather than assuming it. That is the actual product, and it is still not a guarantee: before travelling across the city for one specific place, check with that place.

Information about German and Berlin law — shop closing, cannabis consumption zones, advance-registration requirements — is provided for planning and is not legal advice. The cannabis provisions in particular have been amended since 2024 and enforcement varies between districts.

Acceptable use

The itineraries, the ruled-out lists, the editorial door and queue information and the legal modules are ours. You may use them for your own trip and share your trip link with the people you are travelling with. Scraping the site, bulk-generating itineraries, or republishing the editorial content as your own is not permitted. The underlying place data from OpenStreetMap is under the ODbL and you are free to use it from the original source.

Liability

We are liable without limit for damage caused intentionally or by gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breach of a material contractual obligation and only up to the foreseeable damage typical of this kind of contract. Nothing in these terms limits your statutory rights as a consumer.

Governing law

German law applies. Where you are a consumer resident in another EU member state, the mandatory consumer-protection rules of your country of residence are unaffected.

Changes

We may change these terms for future purchases. The terms that apply to your purchase are the ones published when you paid.